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WWW.OUGOT12.COM RETURN POLICY PLEASE READ CAREFULLY
RETURNS
All products sold by ougot12.com are sold with, to the extent that such
warranties exist and are transferable, the manufacturer’s limited
warranty.
Please read all warranty material carefully as the warranty period,
service and transferability varies by manufacturer and product. All
returns require a Return Goods Authorization signed by an authorized
ougot12.com representative.
Please e-mail ougot12.com customer service representative at
returns@ougot12.com for an
RA number. Returns without this
authorization will not be accepted. RAs are effective for 60 days only.
The RA number must be printed clearly on outside of the carton, and all
products must be securely protected in double packaging. If the RA
number is not visible, the shipment may be refused. If shipping labels
are placed on or RA numbers written on the manufacturer’s boxes, the
product will not be in resalable condition, and, in turn, will not be
eligible for return. All original packaging and materials must be
returned with the product.
All returns must be returned to ougot12.com with freight PREPAID.
Damaged and defective product replacements will be sent with no freight
expense to the customer.
All non-defective returns will be assessed a 15% restock fee within 15
days of purchase and will only be accepted in resalable condition with
all original packaging. Freight charges will not be refunded.
Defective product can be returned to ougot12.com within 30 days
of sale. After 30 days, defective product must be returned to the
manufacturer, under the specific warranty allowances.
Upon receipt and acceptance of returned items, ougot12.com will credit
the customer’s account for merchandise costs. No cash refunds will be
allowed. Credit on account will be issued for the amount paid on the
original invoice.
The following items are not eligible for return:
Special orders, closeout items and discontinued items.
Items for which manufacturers will not accept returns.
Items showing obvious signs of misuse, consumer abuse or commercial use.
Color copiers, printers, fax machines, toner cartridges and consumables.
Please allow one week for return processing.
Returns will not be accepted 15 days after sale,
regardless of reason.
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